Customer Service
This section contains information on the following topics:
- Safety Information
- Ordering Information - How Soon Will You Ship?
- Custom Orders
- Backorders
- Shipping Methods
- Secure Payment Information
- Returns
- Refusing Delivery of Damaged Items
- Warranty Policy
- Reporting Unauthorized Charges
- Legal Notices
- Internet Tax Freedom Act
- Trademarks
- Privacy Policy
Safety Information
Please handle magnets with care. Small magnets must be kept away from children - these can be hazardous and life threatening if swallowed. Hard magnet materials are brittle and can chip, crack or break if dropped or if allowed to snap to each other or to nearby steel objects. Magnets can be very powerful and may pinch fingers or hands if not handled properly so please take special precautions!
Ordering Information - How soon will you ship?
Custom Orders
Backorders
Shipping Methods
Secure Payment Information
Returns
If the products that we send to you are defective for any reason, we will replace the material or refund you promptly. We also accept returns on all magnets returned to us in original and resalable condition within 30 days of purchase. In order to efficiently process your return, please email us at helpdesk@magnetshop.com or call the Help Desk at 1-800-700-1076 and request a Return Material Authorization (RMA) number. Our Help Desk team will assist you with all the required shipping information for your return.
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Refusing Delivery of Damaged Items
Warranty Policy
Seller makes no other warranties regarding the Product, express or implied, including without limitation the implied warranty of fitness for particular purpose. Before using, Buyer shall determine the suitability of the product for its intended use, and Buyer assumes all risk and liability whatsoever in connection herewith. Neither Seller nor manufacturer shall be liable either in tort or in contract for any loss or damage, direct, incidental, or consequential, arising out of the use of or the inability to use the product. No statement or recommendation not contained herein shall have any force or effect unless in an agreement signed by officers of seller and manufacturer.
In the event Seller delivers Products that do not conform to the warranties set forth above, Seller will at its option promptly repair or replace defective Product. The foregoing remedy of repair or replace is Buyer's exclusive remedy for breach of warranty described above.
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Reporting Unauthorized Charges
- Your name
- Daytime phone number
- Billing address
- A copy of the credit card statement in question (please circle fraud charges)
- Proof of your credit card company's fraud determination and liability fee
- A description of the incident
Magnet Sales & Manufacturing
Attention: Customer Service
Fax: 310-390-4357
Please send all email inquiries to info@magnetsales.com or mail correspondence to:
Magnet Sales & Manufacturing
Attention: Magnet Shop Customer Service
11248 Playa Court
Culver City, CA 90230
Along with your statement, please include your phone number and the best time for us to contact you. Please do not e-mail any debit/credit card account information to ensure that your privacy is not compromised.
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Legal Notices
Browsing this website is for personal entertainment and information only. You may not utilize, allocate, adjust, broadcast, amend or reproduce the contents of this website without Magnet Sales & Manufacturing's prior written permission.
Sales tax: For orders shipped within California, Arizona or Texas, sales tax will be charged unless you provide us with a valid resale certificate. Sales tax will appear as a separate line on your on-line order statement.
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Internet Tax Freedom Act (ITFA)
as that which would be imposed on the transactions if they were conducted over the phone or through mail order.
The IFTA is intended to prevent any jurisdiction from imposing special taxes on Internet transactions, other than such taxes that a jurisdiction already has the ability to impose (e.g., sales tax; see below).
Taxation rules used by mail-order companies-Magnet Sales & Manufacturing uses taxation rules that are based on the constitutional guidelines for interstate commerce. States can only require companies to collect sales tax in states where they have business operations. Companies may not collect sales tax in states where they have no business operations.
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Trademarks: Magnet Sales & Manufacturing
Privacy Policy
If lists are compiled by us, these will not be released by selling, renting, sharing, or otherwise disclosing personally identifiable information from customers to any other party for any reason whatsoever, unless required by law to do so.
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