Home » Customer Service
Print this page

Customer Service

This section contains information on the following topics:

Safety Information
Please handle magnets with care. Small magnets must be kept away from children - these can be hazardous and life threatening if swallowed. Hard magnet materials are brittle and can chip, crack or break if dropped or if allowed to snap to each other or to nearby steel objects. Magnets can be very powerful and may pinch fingers or hands if not handled properly so please take special precautions! 

The Approximate Pulls listed here are for reference only. These values are calculated under the assumption that the magnet will be attached to a flat, ground 1/2" thick mild steel plate. Coatings, rust, rough surfaces, and certain environmental conditions can significantly reduce the pull force. Please be sure to test the actual pull in your actual application, and for critical applications, it is suggested that the pull be de-rated by a factor of 2 or more, depending on the severity of a potential failure.

Ordering Information - How soon will you ship?
We take pride in our history of maintaining adequate stock for our customers, and our in-stock materials are typically shipped within 72 hours once your order has been placed. If we are temporarily out of stock on any of your items, we will get in contact with you immediately by phone or email to let you know how quickly we can ship them to you. You can let us know if the delivery date is acceptable or if you prefer to cancel the order. And of course, you will not be billed until we actually ship the product to you.
 
Custom Orders
Custom orders are our specialty! Our team is ready to assist whether your custom item is a special size, shape or grade of magnet, a custom magnetic device, or specialty applications such as magnets imprinted with your name or message. We will work with you to design a top quality, customized product that meets your needs and budget.  Just tell us what you are looking for by clicking the “Special Request” icon at the top of every page, or call 1-800-700-1076, and our experienced staff of “Magneticians” are ready to help with your Custom Magnet needs.
 
Backorders
We take pride in our history of maintaining adequate stock for our customers. If on the rare occasion, the products listed on our website are temporarily out of stock, we will contact you immediately by phone or email to let you know how quickly we can deliver them to you. And of course, invoices for back ordered items are held until the item is shipped.
 
Shipping Methods
We ship via FedEx Ground as standard. By request, we can also ship via, other FedEx or UPS services - please specify shipping method on your order. (Air shipment methods will incur additional costs.) Please note that standard FedEx or UPS Ground is only available for contiguous mainland states - this service is not available, for example, to or from Alaska, or Hawaii.
 
Secure Payment Information 
Your credit card is billed only when your item is shipped, and not before. Providing you with a secure online experience is of utmost importance to us. We have taken the necessary measures in order to ensure the safety of your personal information by partnering with Authorize.Net, a leading payment gateway since 1996 in order to accept credit card payments safely and securely for our customers. For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.  MagnetShop.com is currently registered with the Authorize.Net Verified Merchant Seal program. If unauthorized charges occur on your credit card while shopping on our website, you will not be held accountable.

Returns
If the products that we send to you are defective for any reason, we will replace the material or refund you promptly. We also accept returns on all magnets returned to us in original and resalable condition within 30 days of purchase. In order to efficiently process your return, please email us at helpdesk@magnetshop.com or call the Help Desk at 1-800-700-1076 and request a Return Material Authorization (RMA) number. Our Help Desk team will assist you with all the required shipping information for your return.
Back to Top 

Refusing Delivery of Damaged Items
Our top priority is to deliver your purchases in good condition. However, if on the rare occasion your package is open or damaged when it arrives, you can refuse delivery of the merchandise, and contact our Help Desk at 1-800-700-1076 to report the problem.
 
Warranty Policy
MagnetShop.com (Seller) warrants to Buyer for a period of one year from the date of shipment that all Products supplied or sold to Buyer will be free from defects in material and workmanship, and be merchantable.

Seller makes no other warranties regarding the Product, express or implied, including without limitation the implied warranty of fitness for particular purpose. Before using, Buyer shall determine the suitability of the product for its intended use, and Buyer assumes all risk and liability whatsoever in connection herewith. Neither Seller nor manufacturer shall be liable either in tort or in contract for any loss or damage, direct, incidental, or consequential, arising out of the use of or the inability to use the product. No statement or recommendation not contained herein shall have any force or effect unless in an agreement signed by officers of seller and manufacturer.
In the event Seller delivers Products that do not conform to the warranties set forth above, Seller will at its option promptly repair or replace defective Product. The foregoing remedy of repair or replace is Buyer's exclusive remedy for breach of warranty described above.
Back to Top 

Reporting Unauthorized Charges
Within 60 days of purchase, if you notice an unauthorized charge is made to your credit card by Magnet Sales & Manufacturing, please contact your credit card company and report the unauthorized charges immediately. As soon as possible, fax us a copy of your statement along with the following information:
  1. Your name
  2. Daytime phone number
  3. Billing address
  4. A copy of the credit card statement in question (please circle fraud charges)
  5. Proof of your credit card company's fraud determination and liability fee
  6. A description of the incident

Magnet Sales & Manufacturing
Attention: Customer Service
Fax: 310-390-4357

Please send all email inquiries to info@magnetsales.com or mail correspondence to:

Magnet Sales & Manufacturing
Attention: Magnet Shop Customer Service
11248 Playa Court
Culver City, CA 90230

Along with your statement, please include your phone number and the best time for us to contact you. Please do not e-mail any debit/credit card account information to ensure that your privacy is not compromised.
Back to Top 

Legal Notices
Use of this website is subject to the terms and conditions listed below as well as all applicable laws. You agree to be bound by these terms, conditions and laws by using or viewing this website.

Browsing this website is for personal entertainment and information only. You may not utilize, allocate, adjust, broadcast, amend or reproduce the contents of this website without Magnet Sales & Manufacturing's prior written permission.

Sales tax: For orders shipped within California, Arizona or Texas, sales tax will be charged unless you provide us with a valid resale certificate. Sales tax will appear as a separate line on your on-line order statement.
Back to Top 

Internet Tax Freedom Act (ITFA)
Signed into law on October 21, 1998, The Internet Tax Freedom Act (ITFA) does not disqualify sales and use taxes on any and all commerce performed over the Internet. State and local governments are able to impose sales and use taxes on all such electronic sales, provided that the tax (and its rate) is the same

as that which would be imposed on the transactions if they were conducted over the phone or through mail order.

The IFTA is intended to prevent any jurisdiction from imposing special taxes on Internet transactions, other than such taxes that a jurisdiction already has the ability to impose (e.g., sales tax; see below).

Taxation rules used by mail-order companies-Magnet Sales & Manufacturing uses taxation rules that are based on the constitutional guidelines for interstate commerce. States can only require companies to collect sales tax in states where they have business operations. Companies may not collect sales tax in states where they have no business operations.
Back to Top 

Trademarks: Magnet Sales & Manufacturing
Unless otherwise noted in the contents of this website, all names, logos and marks appearing in this website are trademarks owned or used under license by Magnet Sales & Manufacturing. Unauthorized use of any trademark or content on this website is strictly prohibited.
 
Privacy Policy
MagnetShop.com does not use or share any of the information that you provide to us for anything other than fulfilling your order, period. The only information that is transmitted to any other institution is your credit card number at time of shipment. This number is transmitted through SSL encryption for your safety.

If lists are compiled by us, these will not be released by selling, renting, sharing, or otherwise disclosing personally identifiable information from customers to any other party for any reason whatsoever, unless required by law to do so.
Back to Top