Customer Service
Back Orders
If by chance, products listed on our website are temporarily out of stock, in-stock items will be shipped immediately and any backordered items will be delivered as soon as possible.
Invoices for your back ordered items are held until the item is shipped. We take pride in our history of maintaining adequate stock for our customers. In the unfortunate event that the item you have ordered is indeed out of stock, the MagnetShop team will contact you immediately by phone or email to inform you of the delay.
Credit Card Safety
Providing you with a secure online experience is of utmost priority to us. We have taken the necessary measures in order to ensure the safety of your personal information by enlisting the most trusted provider of online payment security, Verisign.
Secure Shopping Guarantee
If unauthorized charges occur on your credit card while shopping on our website, you are entitled to present us with your claim and after review, you will not be held accountable. According to the Fair Credit Billing Act, federal law limits your responsibility for unauthorized charges up to $50.00. If your bank holds you liable for any of this $50.00, we will cover the entire liability for you. (up to $50.00) This liability will be covered if and only if, the unauthorized use of your credit card can be adequately documented and proven that it was not human error.
Reporting Unauthorized Charges
Within 60 days of purchase, if you notice an unauthorized charge is made to your credit card by Magnet Sales & Manufacturing, please contact your credit card company and report the unauthorized charges immediately. As soon as possible, fax us a copy of your statement along with the following information:
1. Your name
2. Daytime phone number
3. Billing address
4. A copy of the credit card statement in question (please circle fraud charges)
5. Proof of your credit card company's fraud determination and liability fee
6. A description of the incident
Magnet Sales & Manufacturing
Attention: Customer Service
Fax: 310-390-4357
Please send all email inquiries to info@magnetsales.com or mail correspondence to:
Magnet Sales & Manufacturing
Attention: MagnetShop Customer Service
11248 Playa Court
Culver City, CA 90230
Along with your statement, please include an appropriate phone number and time for us to contact you. Please do not e-mail your debit/credit card account information to us, as your security may not be guaranteed.
Custom Orders
If you need to customize an order, one of our sales staff would be glad to assist you.
With multiple generations of experience in a vast number of sizes, shapes and magnetic materials, we can offer you a top quality custom product or promotional giveaway that meets your needs and your budget!
Please contact the MagnetShop Sales Department at 1-800-700-1076
Defective/Damaged Products
Refusing Delivery of Damaged Items.
If you receive your package open or damaged, refuse delivery of the merchandise then contact our MagnetShop Customer Service Department immediately at 1-800-700-1076 to report the problem. We guarantee to get your purchases to you in good condition.
Post Delivery Damage Discovery.
If the products that we send you are damaged or defective (after accepting delivery), we will replace the material or refund you promptly. In order to efficiently process a return for any reason, please call our MagnetShop Customer Service team toll-free at 1-800-700-1076 within 30 days of receipt of order and request a Return Material Authorization, or RMA number – this will ensure the most prompt attention to your concerns. Our Customer Service team will assist you with all of the required shipping information for your return.
Please remember that magnets will snap towards each other or any steel objects that may be close by - please take care in handling magnets to make sure that you do not get injured. Also, note that hard magnets are brittle and may crack or break if allowed to fall or snap to each other or to other metal objects.
Returned materials must be in their original condition for a refund.
Legal Notices
Use of this website is subject to the terms and conditions listed below as well as all applicable laws. You agree to be bound by these terms, conditions and laws by using or viewing this website.
Browsing this website is for personal entertainment and information only. You may not utilize, allocate, adjust, broadcast, amend or reproduce the contents of this website without Magnet Sales & Manufacturing's prior written permission.
Sales tax: For orders shipped within California, the sales tax appears on your online order statement.
Internet Tax Freedom Act (ITFA).
Signed into law on October 21, 1998, The Internet Tax Freedom Act (ITFA) does not disqualify sales and use taxes on any and all commerce performed over the Internet. State and local governments are able to impose sales and use taxes on all such electronic sales, provided that the tax (and its rate) are the same as that which would be imposed on the transactions if they were conducted over the phone or through mail order.
The IFTA is intended to prevent any jurisdiction from imposing special taxes on Internet transactions, other than such taxes that a jurisdiction already has the ability to impose (e.g., sales tax; see below).
Taxation rules used by mail-order companies.
Magnet sales & Manufacturing uses taxation rules that are based on the constitutional guidelines for interstate commerce. States can only require companies to collect sales tax in states where they have business operations. Companies may not collect sales tax in states where they have no business operations.
Trademarks
Unless otherwise noted in the contents of this website, all names, logos and marks appearing in this website are trademarks owned or used under license by Magnet Sales & Manufacturing. Unauthorized use of any trademark or content on this website is strictly prohibited.